The cockpit that turns your reviews into operational decisions
Estellar Radar Pro is the first Customer Reputation Intelligence OS. It aggregates the public customer voice, computes an explainable Strategic Reputation Score /100, detects probable revenue leaks, benchmarks you against competitors and generates an action plan per location.
See how Radar Pro turns thousands of reviews into an executive decision.
Live exploration of the cockpit: Strategic Reputation Score, revenue leak detection, competitor benchmark and action plan generated per location : all sourced, dated, explainable.
3 steps to turn signal into action
Multi-source collection
Google Reviews, TripAdvisor, Booking, Facebook, Instagram, Trustpilot. All your public customer signals aggregated, dated, sourced.
/100 Score diagnostic
Reputation Health, Response Discipline, Competitor Gap, Revenue Leak Risk, Action Loop, Platform Coverage, AI Visibility, Proof-to-Content : 8 explainable sub-scores.
Field action plan
Each leak becomes an assigned manager action, with deadline, ready public reply, proof of resolution to upload. Tracked at executive level in PDF.
What no one else does
Reputation Health Score
/100 score + 8 explainable sub-scores (rating, volume, reply rate, delay, sentiment, critical pain points, consistency, risk).
Competitor Gap
Compare your rating, review volume and topics vs 3-10 direct competitors. Identifies strategic gaps.
Revenue Leak Detector
Detects recurring pain points that drive your customers to competitors. Dated sources, quantified urgency, evaluated impact.
Manager Action Loop
Detection → assignment → resolution → proof workflow. The operations manager has their list, the GM has their dashboard.
Proof-to-Content Engine
Positive feedback becomes FAQ drafts, posts,"Why choose us" pages : anonymised, factual.
Executive Brief PDF
Premium Navy/Gold monthly executive report, readable in 5 minutes, sourced, zero hallucination.
An overview by industry
Each sector has its own pain points, the platforms that matter and the signals to turn into proof. Estellar.AI is calibrated for each of them.
Hospitality & Resorts
- Booking + TripAdvisor + Google synced across 1 to 50 group sites.
- Hospitality pain point detection: slow check-in, ageing room, breakfast, pool cleanliness, noise.
- Automatic competitor benchmark on the geographic zone (city, resort, island).
Restaurants
- Per-site score across 30 restaurants, inter-site comparison, identification of underperforming sites.
- Pain-point detection: wait, welcome, quality, price : per site, per weekday.
- Manager actions assigned directly to the site lead with deadline.
Fast-food & Franchises
- Consolidated corporate cockpit: 30 sites, 1 dashboard, scores per site and per operations director.
- Order error / slow drive-thru / cleanliness detection with auto-escalation to zone director.
- Franchisee executive reporting: a monthly PDF per franchisee, guaranteed transparency.
Pharmacies
- Native CSP R.4235-22 + GDPR compliance: no patient personal data.
- Adverse-event signal detection with lead pharmacist escalation within 1h.
- Group-level benchmark (Pharmavance, Giphar, Univers) at the local level.
Logistics & Delivery
- Critical-theme detection: delay, lost package, driver, customs, tracking.
- Action plan per depot / geographic zone with assigned owner.
- Comparison with competitors (DHL, Chronopost, La Poste) on Trustpilot.
Malls & Retail
- Corporate mall view + individual tenant feedback in the same cockpit.
- Mall-specific themes: parking, safety, cleanliness, food court, events.
- Landlord reporting + inter-mall benchmark (Bagatelle vs La Croisette etc.).
Benefits that are auditable
Ready to see what your customers
really think of you?
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