The first AI that replies to your customers like a human from your brand
Estellar generates replies contextualised by culture, language, situation and brand voice : in under 2 seconds. No generic answers. No robotic paraphrase. You stay in control, always.
See how Cultural Reply writes like one of your humans.
Watch the AI generate a contextual, culturally-adapted reply in under two seconds : no template, no robotic paraphrase, brand voice preserved.
3 steps to turn signal into action
Detection
Estellar collects every Google, TripAdvisor, Booking, Facebook or Instagram review in real time and identifies the context: language, sentiment, pain point, intent.
Cultural generation
The reply is written in your brand voice (BrandMemory™), your target culture, your sector. Under 2 seconds. Native multilingual.
Control mode
You choose: Copilot (you validate), Turbo (auto-publish on rules), Alert (manager notified on sensitive reviews). You decide on the control level.
What no one else does
Cultural AI™
Native cultural adaptation: tone, register, local references. A Réunion local does not get the same reply as a German tourist.
BrandMemory™
The AI learns your brand voice: style, signature, forbidden vocabulary, key phrases. The more it writes, the more it sounds like you.
Under 2 seconds
Instant generation, 1-click validation. Your teams reply to 50 reviews where they used to handle 5.
Quality Fortress™
Anti-drift guardrails: no abusive promises, no unverified information, no controversy. Hard-wired brand safety.
3 control modes
Copilot to start (human validates), Turbo to scale (auto on rules), Alert for sensitive reviews. Tune it whenever you want.
Multi-platform
Google Business Profile, TripAdvisor, Booking, Meta. One platform, all your replies. No manual copy-paste.
An overview by industry
Each sector has its own pain points, the platforms that matter and the signals to turn into proof. Estellar.AI is calibrated for each of them.
Hospitality & Resorts
- Replies adapted by persona: family, business, premium, couple. Each gets the right tone.
- Booking + TripAdvisor + Google synced in the same reply flow.
- Native multilingual: FR, EN, DE, IT, ES, ZH : no rough translations.
Restaurants & Cafés
- Critical-theme detection: service, quality, price, wait : reply calibrated for each.
- Alert mode on reviews ≤2★ with prepared reply + manager escalation.
- Recognition of positively-cited dishes/teams → turned into shareable proof.
Fast-food & Franchises
- Multi-site unified: 30 restaurants managed from one cockpit, consistent tone of voice.
- Detection of incomplete orders / slow drive-thru → reply + escalation to operations director.
- Legal guardrails for franchises: no exclusive promises, vocabulary validated by HQ.
Pharmacies
- Replies compliant with French CSP R.4235-22 + GDPR: no medical information, pharmaceutical secrecy respected.
- Systematic escalation on adverse-event signals: lead pharmacist notified within 1h.
- Pharmaceutical advice valued in public replies (compliant social proof).
Clinics & Healthcare
- No detailed medical reply : human validation mandatory on every sensitive review.
- Patient confidentiality: no personal data in public replies.
- Replies focused on organisation, welcome, wait times : never on the medical itself.
Malls & Retail
- Multi-tenant: a mall handles its global feedback + escalations from its own shops.
- Specific themes: parking, safety, cleanliness, food court, events : each with its own doctrine.
- Corporate-landlord coordination + shop operators in a single flow.
Benefits that are auditable
Ready to see what your customers
really think of you?
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